Shipping and Return
1. Introduction
Welcome to MyRareAde, your trusted destination for high-quality and beautifully designed four-piece bedding sets. This Shipping and Return Policy outlines the terms and conditions that apply to the shipping, delivery, returns, and exchanges of products purchased from our website https://myrareade.com.
By placing an order through our Site, you agree to the policies and terms described below. We recommend that you review this document carefully before making a purchase. If you have any questions or concerns, you may contact our support team at assistanceteam@myrareade.com.
2. Order Processing Time
Once an order has been successfully placed, we begin processing it within 1–3 business days. During peak shopping seasons or promotional events, processing times may extend by an additional few days due to high demand.
Each product is carefully inspected and packaged to ensure that it reaches you in perfect condition. You will receive an email confirmation once your order is processed, followed by another email with tracking information when your shipment is dispatched.
3. Shipping Methods and Delivery Time
We partner with trusted courier services to ensure your order arrives safely and promptly. Shipping times may vary based on your location and the selected delivery method.
- Standard Shipping: Estimated delivery within 7–15 business days.
- Expedited Shipping: Estimated delivery within 5–10 business days (available for select regions).
- International Shipping: Estimated delivery within 10–25 business days, depending on customs clearance and destination.
Please note that delivery times are approximate and may be affected by factors beyond our control, such as weather conditions, postal delays, or customs inspections.
4. Shipping Fees
Shipping costs are calculated at checkout based on the delivery location, product weight, and shipping method. Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.
For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the customer. We recommend checking with your local customs office before placing your order to avoid unexpected charges.
5. Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package. Tracking updates may take up to 48 hours to appear online after dispatch.
If you have not received your tracking details within 5 business days after your order confirmation, please contact us at assistanceteam@myrareade.com, and our team will gladly assist you.
6. Damaged or Lost Packages
We take great care in packaging and shipping your items, but if your order arrives damaged or goes missing in transit, please notify us within 7 days of delivery (or expected delivery date). Provide your order number, photos of the damage (if applicable), and a detailed description of the issue.
Our team will work with the courier to investigate the claim and, if necessary, arrange for a replacement or refund according to our discretion.
7. Return Eligibility
We want you to love your purchase, but if for any reason you are not satisfied, we accept returns under the following conditions:
- Returns must be requested within 30 days of receiving your order.
- The item must be unused, unwashed, and in its original packaging with all tags attached.
- Any items that show signs of wear, stains, or alterations will not be eligible for return.
- Clearance or final sale items are non-returnable unless defective or damaged.
To initiate a return, please email assistanceteam@myrareade.com with your order number, reason for return, and photos (if applicable). Once approved, you will receive detailed instructions for returning the item.
8. Return Shipping Costs
Customers are responsible for the cost of return shipping, unless the return is due to a defect, damage, or an error on our part. We recommend using a trackable shipping method to ensure the safe return of your package.
If we provide a prepaid return label (in cases of defective or incorrect items), the cost will be covered by MyRareAde.
9. Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days.
Please note:
- Shipping fees are non-refundable unless the return is due to our error.
- Refund processing times may vary depending on your bank or credit card provider.
10. Exchanges
We currently offer exchanges for defective or incorrect items only. If you wish to exchange your bedding set for a different size, color, or style, please contact our support team to confirm availability. In most cases, a new order may need to be placed once the return is processed.
11. Order Cancellations or Modifications
If you wish to cancel or modify your order, please contact us within 24 hours of placing it. Once your order has been processed or shipped, we are unable to make any changes or cancellations.
In the event of an accidental duplicate order or payment issue, please contact assistanceteam@myrareade.com immediately for assistance.